Agent Services Representative
Job Summary:
Americo is seeking a full-time Agent Service Representative to join our team. This position provides a single contact point for Agents/IMO’s who have questions or need assistance in facilitating business processes related to Product Knowledge, System Support, Licensing and Contracting, Commissions, Agent Debt, New Business or Underwriting. Contact Center Associates will facilitate tasks and communication across departments to ensure that agent’s needs and expected service levels are being met.
Key Responsibilities:
- Assisting Agents/Independent Marketing Organizations with phone inquiries and the facilitation of items related to Licensing, New Business and Commissions/Debt.
- Assisting Agents/ Independent Marketing Organizations with email requests for information or assistance.
- Facilitating tasks/communication across departments to ensure the agents needs and expected service level commitments are being met.
- Provide sales assistance including product and system information, running illustrations, placing orders and completing applications.
- Make proactive calls to new/existing agents to persuade them to sell Americo.
Knowledge, Skills and Abilities:
- Full knowledge of insurance contracts and insurance philosophy
- Excellent written and verbal communication with a strong desire to interact with others via phone.
- Typing speed of 35 wpm. Ability to quickly document files and move to next item.
- Detail oriented with a strong sense of urgency. Able to build rapport while facilitating speedy resolution.
- Courteous and patient; positive attitude even when situation is unpleasant. Strong customer service focus.
- Ability to operate in a high energy, ever changing environment with minimal assistance and direction.
- Excellent phone voice, grammar and a strong desire to help people. Ability to work well with others at various levels within the organization.
- Independent problem solving abilities. Desire and ability to take ownership of situation and resolve problems.
- Looking for both bilingual and non bilingual candidates